Shipping & Returns

How to Order


If you can't find what you are looking for in the online shop email outbacksewing@gmail.com or phone 0400693156


Online Orders and Credit Card orders are always processed the quickest.
You can pay via Visa, Master card, Direct debt.
The safest way for making payment is via the online shop.

 

Shop Online 

The Quickest way to receive your products is to pay by the Online Shop or by giving payment details via the phone 0400693156.  If you know what you want and are in a hurry you can just shop online. Your information goes via a secure Australian site. You can also pay via paypal you need to email me when payment has been made by

Cheque or money order by arrangement, however goods will not be sent until cheque is cleared

On line orders are always my first priority, as the bags are paid for at the time you make the order.
These orders are usually sent within 5 to 7 days of an order being placed. 

The post out time on the off line option will vary, as to the method of payment you are going to use.

 

Returns Policy

We will exchange bags if you have selected the wrong size, but i am not responsible for postage costs. Bags must be returned unused and packed the same way they were sent originally, please choose your colours carefully.

We will cover the cost of postage for returns if we are at fault. We will replace the bag or refund the sale if we have made a mistake with on order. If you have made a mistake with your order you need to email outbacksewing@gmail.com directly and immediately. We will not take responsibility for postage costs on bag exchanges if we do not receive notification prior to delivery. We will not refund if the purchaser decides that they do no longer want the item and we will not pay postage on returns if you decide to change the size.

Postage - Australia Post

Tracking number supplied 

Australia Post is the cheapest and sometimes the quickest way to send out orders.
Parcels are delivered directly to the post office in Meandarra. A $3 handling charge applies to cover the cost of packaging. Postage goes out Wednesdays and Fridays from my business address.

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will arrange for the delivery of your order with 3 to 7 working days.  From time to time orders may be delayed and you will be notified when this happens. Unfortunately, we are unable to guarantee time of delivery due to postage days, but we are happy to give an estimation of time.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with the courier or Australia post to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order or a refund.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavor not to knowingly disclose user identities unless directed by a court of law.We may release customer information when we believe, in good faith, that such release is reasonably necessary to

(i) comply with law 

(ii) enforce or apply the terms of any of our user agreements or

(iii) protect the rights, property or safety of our users, or others

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent by using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Secure Transactions

We offer Credit Card processing, Direct Deposit, and Cheque, Credit Card payments. None of your payment details are stored, this ensures you will be happy with your transaction.

Free Shipping over $200

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